A 4 year old child has just arrived in the outpatient area accompanied by her mother. the phlebotomist has to perform a venipuncture on the child. the child seems somewhat apprehensive, but not yet crying. which of the following is the best course of action for the phlebotomist to take?
A. tell the child that the procedure will not hurt
B. demand that the mother leave the room
C. promise the child a treat is she doesn't cry
D. briefly explain to the child what is going to be done
Answer: D. briefly explain to the child what is going to be done
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