You are a phlebotomy student on rotation at an outpatient site. A patient who seems extremely apprehensive about having her blood drawn tells you that she is afraid of needles. What should you do?
A. ask an experienced phlebotomist to perform the draw for you
B. explain to her that you will use a small needle that barely hurts
C. tell her that its not a big deal and that she shouldn't be afraid
D. use an ice pack to numb the site before drawing the specimen
Answer: A
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